Customer journey mapping is a process whereby the entire experience of your customer(s) is mapped out touchpoint by touchpoint. What this does is let you easily visualize exactly what your customer is going through as they discover your project, and therefore see how to optimize the experience for them.

A detailed and diligent customer journey map can shift a business’s focus onto the customer, through research, insights, and a focus on the touchpoints the customer interacts with most. This allows businesses to find pain points and act accordingly, before massive churn occurs to save their business and move forward into the future.

As customers interact with brands across ever more channels, almost all digitally, it’s more important than ever that companies know everything about each of those touchpoints, and how to optimize each one so they provide for a seamless experience for the customer.

Now that many actions are taken mobile, marketers are leveraging information from multiple sources correctly and identifying actionable insights. For this, it needs the necessary technology.

Marketing is a field that once was based much more on experience, feel, and the random notions of top executives. That’s the case no longer, as predictive analytics has taken over marketing, leading to campaigns being more tailored – and successful – than ever before.

The modern consumer is on a million different channels for a total omnichannel experience, and it’s critical for banks to optimize this customer experiences across those channels and engage with them.

Omnichannel management allows you to understand the customer journey with personalization, real-time contextual engagement, and a data driven analysis.

As smart phone use goes to another level every single year, marketing trends have followed suit to promote more and more mobile marketing campaigns.

The fact that push notifications can be so useful, but also require precisely tailored optimization strategies means you should make sure that you know exactly what you’re doing when you use them to engage customers.

Now we have the power to break the digital/mobile customer experience into steps, and measure & optimize.

Mobile apps bring a more trackable experience, where every step produces data.

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On some level, of course you know that every user is exactly like you are. We all discover new products all the time and we know first-hand how fickle our own purchasing decisions can be sometimes.

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