Istanbul, Turkey
Manager, Customer Success
Full-Time / On-Site
Join us at Dataroid, a foremost player in the digital analytics and customer engagement industry. Our AI-powered platform helps leading enterprises turn customer data into actionable insights, optimize digital journeys, and drive measurable business growth.
By combining behavioral analytics, customer insights, and real-time engagement, Dataroid enables enterprises to better understand their users and deliver personalized experiences across digital channels. Recognized as a Representative Vendor in the 2026 Gartner® Market Guide for Product Analytics, Dataroid is an award-winning platform trusted by leading banks, financial institutions, and global enterprises.
Today, our technology helps shape the digital experiences of more than 500 million users. At Dataroid, our team builds and continuously evolves a platform designed to handle complex enterprise needs, bringing together advanced analytics, AI, and customer engagement capabilities in one solution.
We are looking for an energetic, ambitious and high-performing Manager, Customer Success who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform, Dataroid in the right direction.
Responsibilities
- Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth and retention in global and local markets.
- Maintain strong, long-lasting relationships with clients through proactive support and value-driven communication.
- Work closely with customers to co-create successful use cases that demonstrate business value and support growth.
- Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies.
- Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer.
- Collaborate with product development teams to prioritize and shape the product backlog.
- Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved.
- Collaborate with the engineering and product team to set up or configure our software platform as per customers’ requirements.
- Collaborate with account and business development teams to support market expansions and revenue growth.
Requirements
- 3 to 6 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
- Desire to work in a dynamic and fast-moving startup environment.
- Strong data analytics interpretation skills with a consultancy mindset.
- Passion for supporting client’s growth through digital insights and engagement strategies.
- Strong communication, interpersonal, and teamwork skills with the ability to work both independently and collaboratively.
- Strong knowledge of technology, digital and innovation.
- Excellent listening, negotiation, and presentation skills.
- Experience working with, and managing, stakeholders and customers.
- Team player, good interpersonal skills.
- Knowledge of the analytics market and data infrastructure.
- Knowledge of Mobile Apps development environments, frameworks and tools, digital & performance marketing, web & app analytics is preferred.
- Strong leadership skills and ability to inspire.
Why Dataroid?
🌟 Great Compensation & Benefits: We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday.
💻 Enhanced Workdays: Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable.
📚 Growth & Learning: Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey.
🚀 Thriving Community: Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together.
🎯 Open Dialogue: Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued.
We will process your personal data as part of our recruitment procedures. To find out more, please consult our Candidate Privacy Notices.
