Customer Success Specialist

Istanbul, Turkey

Customer Success Specialist

Full-Time

Come join us and be part of our exciting journey at Dataroid!

The award-winning big data analytics and engagement platform Dataroid empowers leading brands to better understand every individual customer experience and take real-time actions. Leveraging unified customer data platform, behavioral analytics, application monitoring, and data science modelling capabilities, Dataroid enables marketers, product owners, and technology professionals to gain real-time visibility of customer journeys and gather customer intelligence.

As Turkey’s most exciting and fast-growing data analytics platform, we welcome new challenges. We are curious to explore new technologies and ready to impact industries globally. We are on a mission to help businesses unleash the potential of digital with data and create seamless customer experiences across multiple channels. And we need a great team to do that.

Apply today and be part of our exciting journey!

Responsibilities include but are not limited to:

    • Desire to learn an analytics and engagement platform and its strategic plan to achieve and maximize sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients.
    • Work with product development teams on priorities and product backlog.
    • Be a part of customer support processes.
    • Provide product feedback and insights to the business and product teams.
    • Ensure 100% satisfaction among all customers.
    • Understand product infrastructure with both technical and business perspective

Skills & Qualifications

    • Fresh Graduate pursuing a bachelor’s degree in engineering, Business Administration, or any other relevant degree or a maximum of 2 years’ experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
    • Desire to work in a dynamic and fast-moving startup environment.
    • Ability to work independently and in a team.
    • Team player, good interpersonal skills.
    • Desire to learn of technology, digital and innovation.
    • Excellent listening, negotiation, and presentation skills.

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.


 

Senior Data Scientist

Istanbul, Turkey

Senior Data Scientist

Full-Time

Come join us and be part of our exciting journey at Dataroid!
 
The award-winning big data analytics and engagement platform Dataroid empowers leading brands to better understand every individual customer experience and take real-time actions. Leveraging unified customer data platform, behavioral analytics, application monitoring, and data science modelling capabilities, Dataroid enables marketers, product owners, and technology professionals to gain real-time visibility of customer journeys and gather customer intelligence.
 
As Turkey’s most exciting and fast-growing data analytics platform, we welcome new challenges. We are curious to explore new technologies and ready to impact industries globally. We are on a mission to help businesses unleash the potential of digital with data and create seamless customer experiences across multiple channels. And we need a great team to do that.
 
Apply today and be part of our exciting journey!
 
The position in a nutshell:
Dataroid is in search of a Senior Data Scientist who will be part of our intelligence and engagement platform “Dataroid” product team.
If you are willing and interested to work on data and drive value, feel comfortable learning on the job, have outstanding communication skills, and love taking a goal and deliver on it, keep reading… 
 

Key Responsibilities:

    • Leading, designing, and implementing highly scalable streaming and batch data pipelines to enable data science applications 
    • Leading, designing, and implementing Dataroid AI products 
    • Driving discussions with senior team members regarding trade-offs, best practices, project management, and risk mitigation 
    • Working with data scientists, a customer success team, and technical as well as business stakeholders of clients to deliver tailored AI solutions. 
    • Conducting code reviews and providing feedback within the Data Engineering & Science Team

Skills & Qualifications:

    • BSc/MSc/Ph.D. degree in Computer Science, Software Engineering or a related field 
    • MSc or Ph.D. in Machine Learning is preferred  
    • Experience as a Software Engineer and data scientist/engineer 
    • Strong knowledge of JVM (Java, Scala, or Kotlin) languages, proficient in Python  
    • Strong knowledge of data structures and algorithms 
    • Working experience with relational and non-relational databases, key-value stores, and search engines (Hadoop, Hive, Elasticsearch, Druid, etc.)  
    • Working knowledge of application and system availability, scalability, and distributed data platforms 
    • Experience with industry-standard CI/CD tools 
    • Preferably experience with cloud technologies and data offerings of cloud providers
    • Git-workflow proficiency 
    • Passion for Big (Petabytes worth) Data 
    • Working experience with Apache stack – Spark, Spark Streaming, Kafka 
    • Having MLOps experience is a plus 
Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.
 
Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.
 
 

DevOps Engineer

Istanbul, Turkey

DevOps Engineer

Full-Time

Come join us and be part of our exciting journey at Dataroid!

The award-winning big data analytics and engagement platform Dataroid empowers leading brands to better understand every individual customer experience and take real-time actions. Leveraging unified customer data platform, behavioral analytics, application monitoring, and data science modelling capabilities, Dataroid enables marketers, product owners, and technology professionals to gain real-time visibility of customer journeys and gather customer intelligence.

As Turkey’s most exciting and fast-growing data analytics platform, we welcome new challenges. We are curious to explore new technologies and ready to impact industries globally. We are on a mission to help businesses unleash the potential of digital with data and create seamless customer experiences across multiple channels. And we need a great team to do that.

Apply today and be part of our exciting journey!

The position in a nutshell:
As a DevOps Engineer, you will be responsible for the overall health of multiple applications and their operating environments while interacting with development team members to design and deliver the applications with high availability and stability. When a problem occurs, you’ll be the person who analyzes and understands the problem and delegates it to the relevant people. You will apply your cloud and CI/CD skills working with cloud-based & on-prem resources to define standards and processes for the development and deployment of scalable, reliable applications. You will also be responsible for suggesting innovative solutions and carrying out proof of concepts such as automation of processes and improving integration points. 
 

Qualifications & Experience

    • BSc/MSc/PhD degree in Computer Science or a related field or equivalent work experience 
    • 3+ years of experience as DevOps Engineer 
    • Knowledge of Amazon Web Services. 
    • Proficiency in Unix/Linux environments such as Ubuntu and/or RHEL 
    • Experience with distributed systems and microservices architecture 
    • Shell scripting 
    • Knowledge of containerized systems and experience with Docker Swarm and/or Kubernetes 

Nice to have

    • Knowledge of messaging systems such as Kafka (+ zookeeper), RabbitMQ etc. 
    • Knowledge of NoSQL databases such as Couchbase, MongoDB, DynamoDB etc. 
    • Knowledge of ELK Stack (ElasticSearch, Logstash, Kibana) 
    • In-Memory Cache Systems (Hazelcast, Redis, Memcache etc.) 
    • Monitoring (Prometheus, Grafana, collectord, etc.) 
    • Knowledge of load balancers such as nginx, haproxy etc. 
    • Experience with shell tools (vim, tmux, git, telnet, netcat, ssh, jq, docker-compose etc.) 
    • Knowledge of other cloud providers such as Azure, GCP, Alibaba Cloud etc. 
    • Experience in Continuous Integration / Continuous Delivery tools and infrastructure automation (Terraform, CloudFormation etc.) 
    • Code development in Python, Ruby, Go, Java, nodejs 
    • Configuration Management tools such as Chef, Ansible, SaltStack, Puppet 
    • Experience with AWS EC2, ECR, ALB, Route53, S3 etc. 

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.


 

 

Senior Backend Engineer

Istanbul, Turkey

Senior Backend Engineer

Full-Time

Come join us and be part of our exciting journey at Dataroid!

The award-winning big data analytics and engagement platform Dataroid empowers leading brands to better understand every individual customer experience and take real-time actions. Leveraging unified customer data platform, behavioral analytics, application monitoring, and data science modelling capabilities, Dataroid enables marketers, product owners, and technology professionals to gain real-time visibility of customer journeys and gather customer intelligence.

As Turkey’s most exciting and fast-growing data analytics platform, we welcome new challenges. We are curious to explore new technologies and ready to impact industries globally. We are on a mission to help businesses unleash the potential of digital with data and create seamless customer experiences across multiple channels. And we need a great team to do that.

Apply today and be part of our exciting journey!

 

The position in a nutshell:
Dataroid is in search of a Senior Backend Engineer who will be responsible for the complete lifecycle of scalable, secure and well designed software products from research and design to implementation. You’ll be working closely with designers, analysts, quality assurance and other teams to translate each design into real-life products.
 

Key Responsibilities

    • Writing well designed, reusable, testable and secure code by applying best software development practices
    • Designing and  implementing low-latency, high-availability and performant applications
    • Architecting well defined APIs for user facing elements developed by front end developers
    • Collaborating in a multi-disciplinary team
    • Participating and conducting code reviews
    • Discovering, learning and implementing new technologies
    • Mentoring junior team members in best practices 

Qualifications & Experience

    • BSc/MSc/PhD degree in Computer Science or a related field or equivalent work experience
    • At least 5 years of professional software engineering experience in designing and building backend systems
    • Proficiency with Java and Spring Framework (Boot, MVC, Data, Cloud, Security etc)
    • Proficiency with OOP concepts, large-scale software architecture, networking and distributed system and UNIX/Linux environments
    • Good understanding of fundamental design principles for a scalable application
    • Familiarity with relational and non-relational databases, key-value stores and search engines (MySQL, Oracle, Microsoft SQL Server, MongoDB, Redis, Elasticsearch etc.)
    • Basic understanding of front-end technologies such as JavaSript, HTML5 and CSS3
    • Strong unit test and debugging skills
    • Proficiency in code versioning tools such as Git
    • Strong sense of analytical thinking and problem-solving skills
    • Excellent attention to detail
    • Highly Effective time management and multitasking skills
    • Strong verbal and written communication skills

Nice to have

    • Experience with Service-oriented architecture, microservices and REST APIs
    • Experience in architecting, designing and implementing large scale systems
    • Proficiency in distributed systems and concurrent programming
    • Familiarity with Docker and/or Kubernetes
    • Working knowledge with Amazon Web Services , Google Cloud Platform, Microsoft Azure and/or any other cloud computing service provider
    • Experience or willing to learn large scale stream processing technologies
    • Prior experience with SCRUM/Agile methodologies
    • Contributions to OpenSource projects
    • Passionate focus on CI/CD practices

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.

 

 

Solutions Architect – Big Data

Istanbul, Turkey

Solutions Architect – Big Data

Full-Time

Come join us and be part of our exciting journey at Dataroid!

The award-winning big data analytics and engagement platform Dataroid empowers leading brands to better understand every individual customer experience and take real-time actions. Leveraging unified customer data platform, behavioral analytics, application monitoring, and data science modelling capabilities, Dataroid enables marketers, product owners, and technology professionals to gain real-time visibility of customer journeys and gather customer intelligence.

As Turkey’s most exciting and fast-growing data analytics platform, we welcome new challenges. We are curious to explore new technologies and ready to impact industries globally. We are on a mission to help businesses unleash the potential of digital with data and create seamless customer experiences across multiple channels. And we need a great team to do that.

Apply today and be part of our exciting journey!
 

Key Responsibilities

      • Leading, designing, and implementing highly scalable streaming and batch data pipelines, building and deploying data forward solutions with high availability and high-throughput requirements
      • Providing active “hands-on” architectural guidance and leadership through the entire lifecycle of development projects
      • Consulting for the optimal design of database environments, analyzing complex distributed production deployments, and making recommendations to optimize performance
      • Troubleshooting system-level integration and performance issues
      • Collaborating closely with other architects and peers across the organization architecting and delivering solutions
      • Developing and leading proof-of-concepts projects
      • Driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation
      • Cross-training peers and mentoring junior teammates
      • Conduct code reviews and provide feedback to the engineers
 

Qualifications & Experience

      • BSc/MSc/Ph.D. degree in Computer Science or a related field or equivalent work experience
      • 6+ years of experience in developing software in Java Spring Boot, JavaScript, and/or Python
      • 3+ years of experience in design and implementation of complex distributed systems architectures
      • 2+ years of hands-on experience using and operating Apache Kafka
      • Working knowledge of application and system availability, scalability, and distributed data platforms
      • Expertise in OLTP and OLAP systems design and performance optimization
      • Experience with non-relational, NoSQL databases and other data analytics applications
      • Experience with tools such as Elasticsearch, Couchbase, Druid, MongoDB, Cassandra, and/or HBase
      • Experience with data streaming frameworks such as Apache Kafka and/or Apache Spark
      • Experience with microservice architecture and best practices
      • Experience with containerization and orchestration frameworks such as Docker and/or Kubernetes
      • Experience with AWS is a plus
      • Experience administrating and tuning Hadoop/Spark is a plus
      • Agile and DevOps approach
      • Positive and proactive leadership presence.
      • Can-do attitude.
      • Ability to prioritize and execute tasks in a high-pressure environment.
      • Experience working in a team-oriented, collaborative environment.
      • Ability to communicate ideas in both technical and user-friendly language.

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.

 
 

Product Designer

Istanbul, Turkey

Product Designer

Full-Time

Come join us and be part of our exciting journey at Dataroid!

The award-winning big data analytics and engagement platform Dataroid empowers leading brands to better understand every individual customer experience and take real-time actions. Leveraging unified customer data platform, behavioral analytics, application monitoring, and data science modelling capabilities, Dataroid enables marketers, product owners, and technology professionals to gain real-time visibility of customer journeys and gather customer intelligence.

As Turkey’s most exciting and fast-growing data analytics platform, we welcome new challenges. We are curious to explore new technologies and ready to impact industries globally. We are on a mission to help businesses unleash the potential of digital with data and create seamless customer experiences across multiple channels. And we need a great team to do that.

Apply today and be part of our exciting journey!
 

Responsibilities

 
By partnering with cross-functional teams and customers, you will turn your insights into delightful products in a creative environment that requires proven leadership skills and the ability to execute a creative vision.
 

More responsibilities in detail:

    • Set design requirements based on information from internal teams and user research.
    • Identify new product improvement opportunities.
    • Analyze how a new product satisfies market needs and consumer preferences.
    • Stay up to date on current industry trends and market conditions.
    • Coordinate with other design team members to ensure consistent and accurate communication.
    • Modify and revise existing designs to meet changing customer preferences.
    • Work closely with product engineers to suggest improvements for products and processes.
    • Present product design ideas to cross-functional teams and senior leadership

Requirements:

    • Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing
    • An intuitive eye for customer needs beyond the obvious
    • Excellent attention to detail
    • Ability to collaborate with cross-functional team members
    • Ability to collect and interpret both qualitative and quantitative feedback
    • A well-rounded portfolio of client work, demonstrating a strong understanding of client objectives
    • Ability to effectively communicate and persuade around design concepts
    • Passion for design; not satisfied with the status quo and always thinking of ways to improve
    • Creative problem-solving skills
    • Dynamic, creative personality, effective at engaging and influencing a variety of audiences
    • Provide assi
    • Proven experien stance to product engineers when needed
    • Recommend new tools and technologies by staying abreast of the latest trends and techniques

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.

 

Customer Success Manager

Istanbul, Turkey

Customer Success Manager

Full-Time

Come join us and be part of our exciting journey at Dataroid!

The award-winning big data analytics and engagement platform Dataroid empowers leading brands to better understand every individual customer experience and take real-time actions. Leveraging unified customer data platform, behavioral analytics, application monitoring, and data science modelling capabilities, Dataroid enables marketers, product owners, and technology professionals to gain real-time visibility of customer journeys and gather customer intelligence.

As Turkey’s most exciting and fast-growing data analytics platform, we welcome new challenges. We are curious to explore new technologies and ready to impact industries globally. We are on a mission to help businesses unleash the potential of digital with data and create seamless customer experiences across multiple channels. And we need a great team to do that.

Apply today and be part of our exciting journey!
 

Responsibilities include but are not limited to:

    • Take end-to-end ownership of technical issues encountered by customers, including initial troubleshooting, identification of root cause, and issue resolution and communication.
    • Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers.
    • Serve as single point of contact on customer priorities and ensure customer issues are resolved.
    • Develop and execute strategic plan to achieve and maximise sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients.
    • Work with product development teams on priorities and product backlog.
    • Create and lead customer support processes.
    • Provide product feedback and insights to the business and product teams.
    • Ensure 100% satisfaction among all customers.
    • Understand product infrastructure.

Skills & Qualifications:

    • A minimum of 4 years’ experience in a Technical and/or Business Support function (B2B) dealing with data analysis.
    • Desire to work in a dynamic and fast-moving startup environment.
    • Ability to work independently and in a team.
    • Experience working with, and managing, stakeholders and customers.
    • Team player, good interpersonal skills.
    • Knowledge of the analytics market and data infrastructure.
    • Act as internal support for our sales, marketing, and engineering teams.
    • Knowledge of Mobile Apps development environments, frameworks and tools, digital & performance marketing, web & app analytics is preferred.
    • Strong knowledge of technology, digital and innovation.
    • Excellent listening, negotiation, and presentation skills.
    • Strong leadership skills and ability to inspire. 
 

Dataroid, the enterprise-level big data analytics and engagement platform of Commencis, helps enterprises to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.

Dataroid platform is already used by medium to very large enterprises in financial services, airlines and retail to reshape the experience of over 40 million users.